A Tale of Buying the Perfect Curtains—and the pain and pleasure of shopping

There I was, in Bed, Bath & Beyond, contemplating using a credit card. Horrors!

I am, first and foremost, a money coach. And as such, I’ve spent ten years working with people on their relationship to money—needless to say; this is a complicated and emotional relationship! And one of the most emotional aspects is in how we spend. (Remember, it doesn’t matter how much you earn if you spend it all!)

This is explored in the hot new field of neuroeconomics—the merging of neuroscience and economics. Wait! This IS really fascinating! Keep reading! This field studies WHY we buy. @amandasteinberg of www.dailyworth.com turned me on to a great article called Your Brain on Shopping, which explores this inner battle between our pleasure and pain centers. (I’ll get back to Bed, Bath & Beyond in a moment.)

It goes like this—as you know, we are all motivated by pain and pleasure. These really are our two base motivations. So when we shop, there is a war between the pleasure of acquisition and the pain of paying for our pleasure. We want the fabulous new couch table in distressed red-painted wood, but we don’t want the pain of paying $459 for it. Ouch! (Can you tell this is a personal example? Surly you all know by now I just bought a house!)

Truly, our brain battles this out at an almost unconscious level. And retailers know this battle very well. For example, they know that if they can stimulate your pleasure centers in general by giving you free food samples, you will move more fully into that part of your brain and seek even more pleasure—pleasure from buying. From this perspective, pleasure can act almost like a drug. You experience pleasure and then you want more pleasure. Rest assured, this is very human.

And we all know one thing: pain sucks. Pain is to be avoided. One of the best ways we’ve come up with to avoid pain is to use a credit card. If you use a credit card, you are delaying the pain of paying. There! Now you can buy the perfect couch table and not have to pay for it right now.

I’ve read countless studies over the years that all document how much more people spend when they use a credit card. In the Your Brain on Shopping article, they also document this.

Check it out:

In a 2001 study, two professors at MIT’s Sloan School of Management held an auction for tickets to a sold-out Celtics game, and divided subjects into those who must pay cash within 24 hours and those who must pay with credit cards. The credit-card buyers were willing to bid on average up to twice as much as the cash buyers, they found.

Wow. TWICE as much. It is sooo true.

Now, I’ve been a money coach for over a decade and I’ve helped countless people get out of credit card debt. But it usually comes down to unhooking them from using credit cards in general. (Once you have no credit card debt, it is possible to use credit cards wisely, but for many people, this is not possible even then. Don’t kid yourself.)

I don’t like to use credit cards. I simply pay as I go. I have a lovely spending plan that has guided me to greater and greater heights in my life—increasing my earnings and making many things possible. I truly loath credit card debt.

And yet…. I just bought this house. I am hemorrhaging money. Was it all planned? Yes. Well, okay, there were some unplanned things that happened. I didn’t anticipate the kitchen plumbing project, for one thing. And all the new light fixtures.

And curtains. I have to buy curtains for every single freaking window in this house. Good curtains, since I can’t upgrade my windows until next year. So I’ve been buying curtains, trying them out for color, and returning them, for nearly a month—looking for the perfect curtains. And I put these purchases…. on a credit card. My rationale was that I was buying and returning them constantly.

On Saturday I was at Bed, Bath & Beyond, looking at their curtains. And I realized with a jolt that I had fallen into a typical problem. Their curtains were much cheaper than what I had been purchasing at another store. Why hadn’t I looked around more? Why had I simply bought curtains at this other store? Why? Because I put them on a credit card. I swear—if I had put those other curtains on my debit card, I would have thought deeper about how much their curtains cost….

And while we’re on the subject of Bed, Bath and Beyond, let me share this—In this article on brain and shopping, George Loewenstein, (professor of economics and psychology at Carnegie Mellon University) shares several tips. One is to keep moving and not buy too much in one store. Why? Because you may experience what he calls “decreasing sensitivity to losses.” He says “Especially if you’ve spent a large amount, say $100, at a store, you don’t want to start buying a bunch of small stuff, because it will start feeling free. If you go to another store, it won’t feel free.”

So there I was, at Bed, Bath & Beyond, cruising the aisles. (Danger, Will Robinson!) I had just put in my cart a $100 electric hand broom—think of a dust buster with a large handle so you can sweep your floor without using a broom and a dustpan. Oh, I wanted it! A hundred bucks. Then I looked down at my cart and saw three small baskets, a set of hooks, a curtain tie back, and the perfect spice rack. Hmmm. They seemed like such small purchases next to the dust buster. And I really wanted that dust buster!

For a moment, a small part of my brain said the word “credit card”. Amazing! Me! I don’t even like the damn things! Well, except I’ve had that curtain experiment going on…. So I sat there and calculated the cost, knowing it would come out of my bank account almost as soon as I went through their checkout line. Oh the pleasure of those goodies. Oh the pain of paying for them.

The baskets went back, and the cute closet hooks.

I left the store and immediately bought a huge yummy latte—my pleasure center demanded it.

The lesson in all of this? Yes, we really do spend more when we use our credit cards, so don’t use them. I know people go on and on about free airline miles and better security with a credit card, but study after study tells me that they are evil. (And only 20% of Americans use their credit cards and pay them off in full each month. So if you are in that 20%, good for you. But please realize that you are in a minority of the population. Don’t advocate this practice in general. It’s very dangerous for most people.)

And spending is emotional. Don’t pretend it isn’t. The best way to get in touch with your pleasure and your pain is to pay as you go and use your debit card.

(I returned the expensive curtains and put them back on that credit card. A zero balance is a beautiful thing.)

11 thoughts on “A Tale of Buying the Perfect Curtains—and the pain and pleasure of shopping

  1. I too dislike credit cards and find that when I use the debit card, or cash, I spend differently. It is not surprising to me that stores try to get you to buy more. It just means that I have to careful about using my credit card and the justifications that use to buy whatever has my attention at the moment.

    Thanks for being so honest! I love you stuff.

  2. Congratulations on your new home!

    I was totally hooked as I read your blog post – and yes many of us, myself included, have had our “electric handbroom” and then loaded in other stuff to balance the pleasure / pain.

    My electric handbroom is gardening things and plants. I hope for your sake your yard is gorgeous as is and you love it.

    Although over the years I’ve gone through times of being in credit card debt simply because I didn’t pay attention and spent more than I needed to and could pay off. In retrospect I’ve been really fortunate to have experienced the pain of significant interest which allows me to enjoy the gift and pleasure of being in that 20% that pays off my card and enjoys the reward points. And I know that if I don’t stay conscious it could easily shift.

    Thanks for the reminder that all of us experience similar aha moments – and it’s about being conscious, making wise choices, and not regretting the end result.
    .-= Michele Corey´s last undefined ..If you register your site for free at =-.

  3. This entire excursion is like looking in a mirror for me! I can honestly say “been there and done that” exactly! Thanks Mikelann for sharing your experience and lessons learned.

  4. I got myself in the trap of putting everything on credit cards so I could build up airline miles. Oh boy, big mistake. Now I’m paying off credit card debt because I was unable to pay off the balances every month. I’m now on a cash economy.

  5. Another reason to pay with money is to help keep local business around. They take in more money if they do not have to pay the percentage to the credit card company. I just do not like carrying cash. I appreciate this on going learning about the mix and match of brain and spending opportunities.

  6. I’m delighted to find that I’m not alone with buyer’s remorse. So often when I buy something “nonessential” (your electric handbroom?), I beat myself up all the way home — and for several days after — about spending money that I couldn’t afford on something I thought I needed at the moment, but didn’t need at all by the time I got home. This happens with both cash and credit purchases. Have gone through periods in my life without credit cards, and I have to say life was easier in so many ways then. The problem is that the world now requires a credit card for nearly everything (even a glass of wine on the airpline on Tuesday could only be puchased with a credit card). Learning to use one responsibly is the challenge. Thanks for continually showing us how!

  7. Mikelann,

    I LOVE your honesty! Nobody is immune from the pleasure of spending and you’re experience has proven it! I was just in Target and found rugs I wanted to buy. I STOPPED and asked myself — did I really need these? NO! So, I escaped the store without buying them, but it would have been easy to slip them into my basket.

    Thanks again for sharing!

    Marcia

  8. Interesting article. I say we need to stop beating ourselves up over money decisions. Why didn’t you look around more (than a month?) for cheaper curtains? Because you have a career and EARNING to attend to. But if you happen to run across a better buy, get some if you still need them and file it away for future reference to check that store for other home purchases.
    Another way they suck you in is to encourage the use of a cart – don’t you want to just fill it up with goodies to bring home? Try getting only the basket at the grocery store. Put a gallon of milk in it and it’s so darned heavy you will get to the checkout soon. At the big box store, walk directly to the item you intend to purchase – do not pass go!
    I got in a LOT of shopping trouble when I had kids in strollers. Where else can you stroll them happily when it’s yucky or cold outside but in a pretty store, with peppy music and bright, colorful, new things that promise to improve my life? UGH! I’m glad those days are over.
    Now trying to praise myself for how much I DON’T buy. I like the positive encouragement I’m getting!

Comments are closed.